[May 13th Update]
Details on first activities to open have now been released. We will be scheduling wakeboarding and open water swimming starting from May 20th. You can see all the individual details regarding social distancing, booking procedures, safety limitations and next phases on the links below;
[May 8th Update]
On the back of the government announcement, we have put together our provisional reopening roadmap which is linked below. Subject to government restrictions we will begin a phased reopening process from May 18th.
Our bookings team are working remotely but are still available to assist all customers with any queries. Please don’t hesitate to call or email if you wish to make a future booking or you wish to amend a current booking.
Email: [email protected]
We want all our fantastic customers to know that we are confident that we can deliver the same high-quality experience at another time in the future when the Covid-19 crisis has ended. If your booking is affected we will work with you to find a suitable solution.
We are happy to defer any bookings to a future date of your choosing. Any deposit paid will be transferred to the new date.
If a deferred date is not possible, we will provide everyone with a credit note that they can use towards any future booking.
Our Accounts department will be back once we are back operational in phase 2 when the 20km distance rule comes into effect.
Our team will be in contact with all affected bookings over the course of these few weeks to ensure that everyone is looked after at this time.
Being Active Outdoors……. Sensibly
At present, there has been a negative reaction to people taking to the outdoors. With so many people off work and out of school and the fantastic weather we are experiencing, this is only natural.
Now more than ever people need to occasionally escape the confines of their home and spend some time outdoors for their physical and mental health. We advise that fit and able people take to more remote locations and leave local parks and beaches to people who have no other options, i.e. mothers with small children, the elderly, people with disabilities, etc.
Currently, in Ireland there are vast, empty mountain ranges all over the country. There’s no better time to explore them. Visit www.alltrails.com and type in your county to see the vastness of what’s on your doorstep. You will find endless walking, hiking and cycling trails to be explored. From small 2k flat trails to 8-hour long 22k hikes through mountainous terrain, there’s something for everyone and so much that you should rarely bump into anyone if you choose your location well.
[UPDATE FRIDAY MAY 1ST:] It is now only possible to get outside within 5km of your house. Please check www.hse.ie for full details.]
Advice on using the outdoors sensibly during the COVID-19 outbreak and beyond:
Avoid crowded areas
If you drive to a trail car park that you hope will be quiet and it’s not, try another. Don’t add to the madness
Adhere to government guidelines while passing any other walkers
Let someone know where you are going and when you will be home
Bring a mobile phone
Plan your route and allow enough daylight should you get lost to get back on track
Bring a torch, plenty of water and a first aid kit
Start small, no one says you need to get to the top of anything
Email [email protected] if you would like some help planning a secluded hike or walk for you and your family in the outdoors. Let us know your location, ages and ability and we will recommend suitable hiking trails away from the crowds
More Key Things We Are Doing At Ballyhass:
Liaising with schools and helping with the rescheduling of dates due to closures
Having weekly online meetings to ensure that we are doing all we can as a business to help our customers, the public and our staff
Using online scheduling and document sharing platforms to allow us to stay in communication without personal contact
Exploring ways to train and upskill our staff online
Working on a “Get Outdoors” lecture series to deliver to schools
Changing our operating procedures for when we are back up and running to include social distancing for as long as recommended by experts
Our Team is the beating heart of Ballyhass and we ask that all communication is made through email or over the phone to ensure everyone’s safety.