We have been providing amazing outdoor experiences for over 15 years. Orginially we operated a marine lesuire facility in Kinsale, we now offer over 20 different outdoor activities from two amazing locations in Mallow & Coachford Co.Cork. And now, we are on a mission to inspire people to get everyone active outdoors! We are aiming to do this through Accesibility (Multiple Locations) Affordability (Adventure Pass and Inclusive events) & Education (showing you where to take your next adventure and providing you with the skills to do so.)
Our team offer all instructor led activities on a challenge by choice basis. In a nut shell, you go as far, high or intense as you want to go. Don't worry though, our team are experts at providing that extra bit of motivation when needed. We are the steeping stone for people to start their healthy and active outdoor lifestyles.
Our Core values are at the heart of everything we do. They guide the team each day to ensure they provide the best experience possible. They are there to remind us the importance of what we are doing and who we are doing it for. Modern life can be hectic but one thing that will stay constant, is the clear benefits of living a healthy outdoor lifestyle. Adventure is so important for all our development.
Our mission is to inspire everyone to get active outdoors. We want to inspire an outdoor generation.
Deliver the Best Possible Outdoor Experience
Committed to Safety Through Learning
Personality, Passion & Fun
Maximum Participation
Adapt Adjust & Accommodate
Engaging Communities
Champion of Outdoors
YOUR ADVENTURE STARTS HERE.
In this unique role as an Activity Instructor with Ballyhass Adventure Group, you’ll be responsible for delivering fantastic outdoor experiences to a range of groups including primary school children, secondary school teenagers, sports teams, corporate groups and loads more. No two days working at our adventure acitivity centre are ever the same. We have a massive range of activities across two locations. In the morning you could be taking kids of the water to introduce them to Kayaking and Stand up Paddleboard and in the afternoon you might be helping them conquer their fears on our Leap of Faith climbing tower.
Ballyhass is renowned for its investment in people. We support our staff in achieving their goals with guidance and a personal development plan. We encourage all of our staff to keep progressing and provide regular oppertunities for them to develop in areas they are passionate about. Along with this, we schedule regular courses for our staff to obtain internationally recognised qualifications allowing them to build on their porfollio and advance their careers in the outdoors
In 2023, Ballyhass Adventure Group became certified as a B Corps company, a sign of our dedication to benefiting not just the company, but also our employees, our community, and the environment. Becoming certified is the start of our journey, not the end, and we will be setting and exceeding goals each year to ensure that Ballyhass continues to benefit everyone.
We’re also extremely excited to have been certified as a Great Place To Work! Great Place To Work is an organisation that surveys your employees to see what kind of a workplace you have, meaning it’s anonymous and employees can be totally honest. So this certification comes from our employees which means we’re very proud of it! Our favourite quote from one of our staff when asked “What makes Ballyhass a Great Place To Work?” has to be this:
“Words can barely describe how much I love my workplace. I’m constantly raving about it. The staff makes the job even better, I get along with every single person and I am happy to work with anyone. The job itself is great fun, I get to work with new people and completely be myself.”
IS THIS YOU?
THE PERKS
OUR COMMITMENT TO DIVERSITY
At Ballyhass Adventure Group, we believe that the great outdoors is for everyone. We are committed to building a team that reflects the diversity of the communities we serve and fostering a culture of inclusivity where all employees feel valued and supported. We recognize that people from different backgrounds bring unique perspectives and experiences that enrich our work and enhance our ability to connect with a diverse range of customers and stakeholders. We are committed to promoting accessibility and inclusivity in the outdoors. We believe that everyone should have the opportunity to experience the beauty and benefits of nature, regardless of their physical abilities or other personal characteristics as layout in our core values.
We welcome and encourage applicants from all backgrounds to apply for this position and join us in our efforts to create a more inclusive and welcoming outdoor generation for all."
We are currently on a journey to gain B Corps Certification. A diverse team will be crucial to building a company that can complete this process and make our business a force for good across, people, communities & the planet. We are excited to meet you and welcome you to our team. We know you will impact our B Corps journey
Please review our Code of Ethics Prior to any interview
One of Ireland’s Newest B Corp Certified Companies and Great Place to Work Certified 2023-24
As a Senior Front of House Bookings Team Member at Ballyhass Adventure Group, you'll play a pivotal role in shaping the experiences of our guests and driving the success of our operations. This position is not just about managing bookings; it's about creating unforgettable memories for our customers and fostering a passion for the outdoors.
In this dynamic role, you will be the heartbeat of our front-of-house operations, combining impeccable organizational skills with a flair for customer service and sales. You'll manage a diverse array of tasks, from coordinating detailed event logistics to enhancing customer engagement through effective communication and upselling.
Your role will extend beyond the day-to-day, as you will be instrumental in developing and refining our CRM processes, contributing to our business growth strategies, and actively participating in our journey as a leader in sustainable tourism. You'll have the opportunity to leave a lasting impact on our operations, team, and the community.
At Ballyhass Adventure Group, we're not just a team; we're a family that values personality, passion, and fun. In this role, you'll be encouraged to bring your whole self to work, to innovate, and to take ownership of your contributions. You'll be supported every step of the way but will also have the freedom to carve out your own path to success.
This is more than a job; it's an opportunity to join a movement that's setting new standards in outdoor adventure and tourism. We're looking for someone who shares our commitment to delivering the best possible experience, who's eager to learn and grow, and who's ready to inspire an outdoor generation.
Manage and optimize the booking system to ensure efficient scheduling of events and activities.
Coordinate details with upcoming groups, ensuring that all aspects of their events are meticulously planned and executed.
Provide exceptional front-of-house service, welcoming and checking in daily groups and customers.
Act as the face of Ballyhass Adventure Group, ensuring each customer's experience is memorable and aligns with our high standards.
Identify opportunities to upsell additional products and services, enhancing the customer experience and increasing revenue.
Train and motivate the front-of-house team in effective upselling techniques.
Develop, refine, and manage customer relationship management (CRM) processes, focusing on long-term customer engagement and loyalty.
Analyze customer data to identify trends and opportunities for business growth, particularly during the off-season.
Work closely with operations, marketing, and sales teams to identify and fill gaps in availability, optimizing resource utilization and customer satisfaction.
Participate in strategic planning sessions to align front-of-house operations with overall business objectives.
Conduct market research to identify new opportunities and target markets for business expansion.
Develop strategies to tap into these markets, aligning with the company's mission and values.
Foster a collaborative and supportive environment among the front-of-house team.
Ensure clear and direct communication between managers, supervisors, and team members, maintaining a harmonious and efficient work environment.
Regularly report to senior management on booking trends, customer feedback, and operational challenges.
Provide insights and recommendations for continuous improvement and growth.
Actively participate in Ballyhass Adventure Group’s sustainability initiatives.
Engage with the local community to promote outdoor activities and the company’s values.
We are Team Ballyhass! We would not be able to achieve what we have achieved over the years without the hard work and dedication from our entire Team. Right from the moment you visit Ballyhass you will see what we mean by teamwork and how it can deliver the best possible outdoor experience.
"Our Mission: To inspire everyone to be active outdoors. The Ballyhass Outdoor project aims to achieve this through various initiatives:"
The Ballyhass Outdoor Project is everything extra we are attempting to do in order to inspire everyone to get active outdoors. It is closely linked to our core values and something we are very passionate about. The project is revsited each year in order to see what we achieved and what we can do going forward. Some of the programs invloved incude;
Wakeboarding | Kayaking | Adventure Instructor Scholarships
Status: Over 100 Scholars graduated through 16 week scholrship courses since 2016.
Projected Timeline: Paused due to COVID, but due to return Septmember 2022 subject to government health guidelines.
The scholarship program is an initative to get local students in Munster, introduced to outdoor sports and adventure in a 16 week course that is absoultely free for participants. With over 100 graduates off the scholarship already this has been a huge success for the participants with some either now working in the industry or presuing the outdoors for their education.
Applications for the 2022 scholarship will open in August 2022 and all apllicants will need to apply online. Details will follow here and through our social channels.