Bring the gang. We'll build the day.

Ballyhass has two locations, Ballyhass Mallow and Ballyhass Coachford. They are about a 45-minute drive apart, so please check your booking confirmation for your site before you travel.

Ballyhass Mallow: Cecilstown, Mallow, Co. Cork, P51 N990.
Ballyhass Coachford: Coolnagearagh, Carrigadrohid, Co. Cork, P12 AN29. It is around 2km outside Coachford village, between Coachford and Carrigadrohid.

If you are coming with a group, make sure your group leader has told you which site you are travelling to.

Yes, at both Ballyhass Mallow and Ballyhass Coachford.

• Free on-site car parking.
• Coach and school-bus parking available.
• No parking charge.

Directions to each venue are on its page: Ballyhass Mallow and Ballyhass Coachford.

Adventure should be for everyone. We work closely with individuals, families and group organisers to understand accessibility requirements and make appropriate adaptations wherever possible. We can arrange a site visit before your booking so you can explore our facilities, discuss individual needs and plan your experience with our team.

At Ballyhass Mallow:

• Partial step-free accessibility.
• Accessible toilets available.
• Accessible changing facilities available.
• Some outdoor routes, terrain and activities have limitations.

At Ballyhass Coachford:

• Partial step-free accessibility.
• Accessible toilets available.
• Some outdoor routes, terrain and activities have limitations.

If you need accessible changing facilities, please contact us before you book.

We assess suitable activities and reasonable adaptations individually, based on the person, the facilities and the relevant safety requirements.

Please contact our Bookings team before you book if you, your child or anyone in your group has specific requirements. They handle accessibility questions and feedback, involve our Operations team where needed, and can arrange your site visit. Call +353 22 27773 or email [email protected].

Read more in the Ballyhass Experience Guarantee.

It depends on your visit. Our What to Bring page lists what to pack for each kind of visit, including the Aquapark, the sauna, school and group trips, and overnight stays.

• We recommend comfortable active wear, such as a tracksuit, leggings and runners.
• Open toe or slide on shoes are not permitted on Axe Throwing, Archery, Zipline or any other height activity.
• Long hair must be tied back on all height activities.
• As you will be taking part in physical activity, we cannot accept liability for any damage to clothing, footwear or other items.

You don’t need to be a strong swimmer to enjoy the Aquapark, but you do need to be comfortable and confident in the water. You’ll wear a buoyancy aid throughout the activity and need to be able to make your way through the water to the Aquapark. Our trained team will be there to supervise and support you. Activities operate on a Challenge by Choice basis, so you won’t be forced to complete anything you’re uncomfortable with. If you have concerns about swimming ability or confidence, please contact our team before booking.

To avoid disappointment Yes, all our activities are instructor-led. Meaning that for all groups we are assigning instructors specifically for that activity and timeslot. We often have last-minute availability especially in the public activities available online. You can book online up to two hours before the activity start time.

If you’d prefer to speak to one of the team and book over the phone our head booking office number is 022 27773 for both Mallow & Coachford. For Groups of 20+ participants please call the bookings team and they will put together a bespoke package for you.

Please note the RRP prices are charged for bookings made over the phone.

We have two extremely sheltered sites that have no issues in operating in anything and up to an orange weather warning. Rain in no way affects any activity. The water activities are even more fun! We would advise you to bring an umbrella for your walk from the car to the reception.

Ballyhass Reserves the right to make operational changes at any time which are considered necessary for safety or operational efficiencies. For safety reasons, we may introduce weight restrictions or even activity or site closure.

Most group bookings require a deposit of 25% of the provisional booking value. If you confirm within 14 days of your visit, a larger deposit is payable when you confirm: 50% for a private group, and 70% for a school tour or school residential. For other residential stays, our Bookings Team confirms the deposit when the booking is agreed. Once we've agreed your booking details, our Bookings Team will confirm the deposit amount, payment deadline and next steps in writing.

Your date is secured once the required booking confirmation and payment conditions have been met.

Your deposit is deducted from your final balance. Any remaining payment requirements and deadlines will be set out in your booking documentation.

Our standard private group packages have a minimum charge equivalent to 8 participants. School tours and residential bookings generally have a minimum charge equivalent to 20 participants, unless otherwise agreed in writing.

We can also organise much larger groups. The maximum number depends on the activities, venue, date, staffing and facilities required.

Tell us roughly how many people are coming, and we'll help plan a suitable programme.

Yes. We understand that group numbers can change, so please let our Bookings Team know as early as possible.

Your final-number confirmation deadline depends on your booking type and how far in advance you booked. We'll confirm the applicable deadline in your booking information.

Once final numbers have been confirmed, reductions may be limited by the applicable minimum charge and late-reduction rules. Additional participants can be accommodated only where capacity, staffing and safety arrangements allow.

Our team plans the day around your group size, ages, chosen activities and available time.

For larger groups, participants may be divided into smaller activity groups and rotated between experiences throughout the visit.

We'll work out the programme and timings with you in advance so you know how the day is planned. Final arrangements remain subject to staffing, weather, activity capacity and safety requirements.

Facilities and catering options depend on the venue, the size of your group and the programme you're booking.

Our Bookings Team can advise on available food arrangements, changing facilities, areas for breaks and accommodation where applicable.

Please let us know about any catering, dietary, accessibility or additional support requirements when planning your visit. We'll confirm what can be provided and any associated charges before your booking is finalised.

Please contact our Bookings Team in writing as soon as you know your plans may change.

Cancellation charges, credits and refund eligibility depend on your booking type, the notice given and the Terms and Conditions applicable to your booking. A booking confirmed on or after 1 December 2026 follows our revised Terms and Conditions. A booking confirmed before then keeps the terms that applied when it was confirmed.

Date changes are subject to availability and operational arrangements. Requests close to the visit date may not be possible and may be treated as a cancellation and new booking.

Our team will explain the options available under your booking terms before confirming any changes.