Ballyhass Experience Guarantee

1. To put the customer's safety first!
Above all else at Ballyhass customer safety comes first, and we will never put you in a dangerous situation. We embrace a culture of safety, which means that every member of staff is looking out for you. In their training, their communication and their work, they’re focusing on how to ensure that you are safe on our site, so that you can take part in our activities with peace of mind that we’ve got your back.
2. To follow the challenge by choice principle
We embrace the challenge by choice principle, which means that while we will always push you to go a little higher, jump a little farther and try out that new experience, no one will ever make you do anything you’re not comfortable doing. Guaranteed.
3. To ease your fears by dipping your toe in
We know it can be nerve-wracking coming to a new place, especially when that new place has ziplines, aquaparks, and activities you've never tried before! That's why we’re always available to meet and show you around the site prior to your trip. Be it for yourself, your child, or if you want to see if we suit all members of your group, just give us a call and we’re happy to arrange to meet with you.

Book your Site visit in with the bookings team: or Call 022 27773

4. To maximise participation in all our activities
No one wants to stand on the sidelines, and that’s why we will always do everything we can to get everyone in your group involved in their activities, even if that's as simple as holding the ropes for their friends or collegaues. 

If members of your group dont want to take part for what ever reason they are invited to come down and spend time in the outdoors with the group. 

5. To adapt, adjust and accommodate any way we can
Sometimes, the unexpected happens. Pick up the phone, send us an email, come bang on the door if you must! If something comes up and you don’t know how to deal with it, get in touch. Our team have come across all sorts of problems before, and at the end of the day it can never hurt to ask! We’re here to help, and if we can, we will.
7. To provide value for money
We know that you work hard for your money, and we want you to feel like you're getting your money's worth. That's why we offer competitive pricing, great customer service, and an experience that you won't forget. We want you to come back and bring your friends and family, and we know that the best way to do that is to give you an amazing time at a fair price. If you have any questions about our pricing or the value that we provide, don't hesitate to reach out to us.
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