We have two different locations Mallow & Coachford. These sites are a 45-minute drive by car away so please check and double-check your ticket prior to arrival. If you are attending with a group please, ensure you have clear instructions from your group leader as to which site you are travelling to. 

Check out our full what to bring page here for whichever event you have booked. 

• We recommend wearing comfortable active wear clothes coming on site i.e. tracksuit, leggings, runners. 
• Open toe shoes or slide on shoes are not permitted on Axe throwing, Archery, Zipline or any other height activity.
• Long hair must be tied back on all height acitvities. 
• As you will be participating in physical activity, we can not accept liability for any damage to any items of clothing, footwear etc.

No. However, we do recommend confidence in the water. All safety equipment is provided by Ballyhass. If you are happy to float in a lifejacket and wetsuit and make your way over to the Aquapark or Kayak you will have no issues. Team Ballyhass will be on hand to support and encourage you along the way. We operate a challenge by choice operation. It will be 100% always your say as to how far you go. 

We are unable to provide a refund to any participant that feels they are unable to complete an activity. Feel free to talk to a member of the bookings team if you have any specific concerns regarding individual activities. 

To avoid disappointment Yes, all our activities are instructor-led. Meaning that for all groups we are assigning instructors specifically for that activity and timeslot. We often have last-minute availability especially in the public activities available online. You can book online up to two hours before the activity start time. 

If you'd prefer to speak to one of the team and book over the phone our head booking office number is 022 27773 for both Mallow & Coachford. For Groups of 20+ participants please call the bookings team and they will put together a bespoke package for you. 

Please note the RRP prices are charged for bookings made over the phone. 

For all group bookings including school tours payment is due 2 weeks before your adventure starts. You will have up until then to let us know of any drop in numbers. Within 2 weeks of your booking we allow for a 5% drop to your last updated numbers. This will allow for 1 or 2 sick people on the day of your event. This 5% can be given as a refund, voucher or credit on your Ballyhass account. 

We operate on an informed risk basis. Informed risk, means that Ballyhass the provider, informs you, the customer that there is risk involved in all outdoor activities. You the customer inform us the provider of any medical conditions that could increase that risk while participating in any activities. Together that equals informed risk. Rest assured that signing a waiver does not absolve us of any potential negligence. They are a practical way for us to keep track of who is on-site with emergency details for each participant on hand. They are a requirement of our insurance and give you peace of mind that we are operating to the highest standards. 

We have two extremely sheltered sites that have no issues in operating in anything and up to an orange weather warning. Rain in no way affects any activity. The water activities are even more fun! We would advise you to bring an umbrella for your walk from the car to the reception. 

Ballyhass Reserves the right to make operational changes at any time which are considered necessary for safety or operational efficiencies. For safety reasons, we may introduce weight restrictions or even activity or site closure. 

Our official cancellation policy and terms and conditions can be found here. 

Practically, we will do everything in our power to ensure you have the best possible outdoor experience with us. We will endeavour to get you outdoors and give you value where ever possible. We understand that last-minute illness and injury are frustrating, we also understand that with a large group booking there will be the potential for a natural drop-off in numbers. 

We will do our best to work with you on this. 

We would ask you to consider our position. The outdoor activity high season in Ireland is incredibly short. If we receive a cancellation on the day or within 48 hours it is extremely unlikely that we will be able to resell that ticket. By holding the ticket it means that it is directly contributing to lost important revenue that has a direct impact on our future success. Last minute cancellations mean we cannot change our operations and staff levels. Each ticket has an operational cost impact that will be incurred regardless of your attendance. 

Some of the options that could possibly be put to you depending on the situation; 

• Voucher (Can be gifted if you can not attend) 
• Credit on your account 
• Reschedule 
• Partial Refund - minus admin fees 

We would ask that you work together with us on your particular situation so we can come to a mutually beneficial outcome. We are on a mission to inspire everyone to get active outdoors. This will be reflected in the way we practically and fairly deal with any refund issues.